ReonCash uses automated identity verification. You’ll typically need your phone number and BVN, with additional identification requested where required for compliance or account verification.

Exchange rates are shown before you confirm a transaction, so you can see the applicable rate before completing your transfer or conversion.

No surprise charges. Any applicable exchange rate or transaction fee is displayed before you confirm, so you know what you’re paying upfront.

ReonCash is designed for fast transfers to bank accounts. Processing times may vary depending on the receiving bank, network availability, and transaction checks.

Yes. ReonCash supports both virtual USD cards for online payments and physical Visa cards for POS and ATM transactions. Card availability may depend on your account eligibility and location.

Open the relevant currency balance in your ReonCash account. The receiving account details and any transfer instructions available for that currency are displayed there.

Business access and the documents required depend on your account type and use case. Contact support from the app if you need help choosing the appropriate setup.

The currently supported assets and networks are displayed in the app. Availability may change as networks, liquidity, and compliance requirements evolve.

Choose the assets and amount you want to exchange. ReonCash shows the available quote and any applicable fee before you confirm the swap.

Processing time depends on the selected network, required confirmations, network conditions, and transaction checks. You can follow the latest status in your transaction history.

Use only the assets and networks presented in the withdrawal flow. Confirm the wallet address and network carefully before authorizing a transaction.

Open the card in the app and select the funding option. The amount, exchange rate, and any applicable fee are shown for review before you confirm.

Available card controls are shown on the card screen. Use them to manage the card and review recent activity whenever those controls are available for your card type.

Check your available balance, card status, merchant details, and any limits shown in the app. If the issue continues, contact support with the transaction time and merchant name.

The billers and services currently available are listed in the Bills section of the app. Check that list before starting a payment.

Any limit that applies to your account or a specific transaction is shown during the payment flow. Limits can depend on verification level, currency, payment type, and compliance checks.

Review the transaction status before trying again. Pending transactions may still be processing; failed transactions show the next available action or can be escalated to support.

ReonCash combines identity checks, secure sign-in controls, transaction monitoring, and confirmation steps. Always keep your sign-in credentials and one-time codes private.

Verification prompts are used for sensitive account actions where required. Complete them only inside the official ReonCash app or website.

Contact support immediately, secure the email and phone number linked to your account, and follow the recovery steps provided after your identity is verified.

Do not approve any new request. Secure your sign-in channels, preserve the transaction details, and contact ReonCash support immediately so the account can be reviewed.