- NDPA & GDPR Compliant
Privacy Policy
How ReonCash collects, encrypts, and protects your personal and financial data in full compliance with the Nigeria Data Protection Act and global financial security frameworks.
1. Information we Collect
Depending on how you use ReonCash, we may collect identity and contact details, verification information, account and transaction records, card and payment information, device and usage data, location or network information, and communications with support. We limit collection to information relevant to providing, securing, and improving the service.
2. How we use your Information
We use personal information to create and manage accounts, verify identity, process transactions, provide support, prevent fraud and misuse, comply with legal and regulatory duties, maintain security, improve our products, and communicate important service information.
3. Sharing Information
We may share information with banks, payment and card processors, identity-verification providers, cloud and security vendors, professional advisers, and other service partners where necessary. We may also disclose information to regulators, law-enforcement bodies, or other authorities where required or permitted by law.
We do not sell personal information. Service providers may use information only for agreed purposes and subject to appropriate confidentiality and security requirements.
4. Data Retention
We retain personal information only for as long as needed for the purposes described in this policy, including account administration, transaction records, fraud prevention, dispute handling, and legal or regulatory obligations. When retention is no longer required, information is deleted, anonymised, or securely isolated.
5. Cookies & Tracking
Our website may use essential cookies for security and core functionality, preference cookies, and limited analytics technologies. Where consent is required, optional cookies are used only after you make a choice. You can manage browser settings, although blocking essential cookies may affect functionality.
6. Security Measures
We use administrative, technical, and organisational safeguards designed to protect personal information, including:
- Encryption in transit and at rest where appropriate
- Access controls and least-privilege permissions
- Security monitoring and fraud-detection controls
- Vendor due diligence and confidentiality obligations
- Incident-response and account-recovery procedures
No system is completely secure, so you should protect your credentials and contact us immediately if you suspect unauthorised activity.
7. Your Rights
Subject to applicable law, you may request access to personal information, correction of inaccurate information, deletion where appropriate, restriction or objection to certain processing, portability, and withdrawal of consent without affecting earlier lawful processing. You may also lodge a complaint with the Nigeria Data Protection Commission or another competent supervisory authority.
8. Third Party Services
ReonCash may link to or integrate third-party services. Their privacy practices are governed by their own notices. Where we appoint a provider to process personal information for us, we use contractual and security safeguards appropriate to the service and any international transfer involved.
9. Children's privacy
ReonCash services are not directed to anyone under 18. We do not knowingly open accounts for children. If we learn that a child’s personal information has been collected without an appropriate legal basis, we will take reasonable steps to delete it, subject to any legal retention obligation.
10. Changes to Policy
We may update this policy to reflect changes to our products, legal obligations, or privacy practices. Material updates will be communicated through the app, website, email, or another appropriate channel, and the revised policy will show its effective date.
11. Contact Us
For privacy questions or to exercise your rights, email support@reoncash.com. You may also contact the Nigeria Data Protection Commission about concerns within its authority.